Refund & Return Policy

At Sheel Deal, customer satisfaction is our priority. Please read our policy carefully before placing an order.

Order Cancellation

Orders may be cancelled within 12 hours of purchase. Once the order has been processed or shipped, cancellation is no longer possible.

To request a cancellation, please contact our support team as soon as possible.

We offer refunds or replacements for items that arrive damaged, defective, or incorrect.

To request a refund or replacement, please contact us within 15 days of receiving your order and provide:

Your order number

Photos of the item if damaged or defective

Once approved, refunds will be issued to the original payment method within a few business days.

To be eligible for a return:

The item must be unused

In original packaging

In the same condition received

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

The following items cannot be returned:

Gift cards

Downloadable products

Personal care items

Final sale items

If you have not received your refund:

Check your bank account again

Contact your credit card provider

Contact your bank

Processing times may vary depending on your payment provider.

Return shipping costs are the responsibility of the customer unless the return is due to our error.

For assistance, please contact:
support@sheeldeal.com

Thank you for shopping with Sheel Deal.